Relay Network
Relay Network offers a Business Feed Platform that combines the usability of scrolling feeds with the timeliness of text, serving industries like financial services, health payers, and membership associations.
Services
Relay Network offers a Business Feed Platform that provides a personalized B2C channel. The platform combines the usability of scrolling social media feeds and the timeliness of text messaging. Key services include customer onboarding, digital adoption, and member renewals. The company ensures compliance with HIPAA and TCPA regulations and features a variety of engagement tools within the feed, such as multimedia content, action buttons, forms, e-signature, and two-way chat.
Products
Relay Network's product offerings include Relay Workflows and Relay Rapid e-Signature. Relay Workflows streamline the customer engagement process by offering a series of automated tasks that guide users through specific actions. Relay Rapid e-Signature simplifies the document signing process by enabling secure, fast, and legally binding electronic signatures directly within the feed.
Industries Served
Relay Network serves various industries including financial services, health payers, and membership associations. The solutions are tailored to these sectors, offering impactful features such as customer onboarding, digital adoption, and member renewals. These industry-specific solutions utilize personalized, secure feeds to enhance user interaction and engagement.
Technology and Compliance
Relay Network utilizes SMS technology to connect customers to personalized, secure feeds of curated content and tools, accessible without needing a login or download. The platform ensures compliance with HIPAA and TCPA regulations, thereby providing a secure and reliable engagement channel for industries such as healthcare and financial services.
Client Success and Analytics
From the beginning, Relay Network assigns a client success manager to help optimize various aspects such as SMS language, feed content, actions, imagery, branding, timing, and customer segmentation. Additionally, the platform provides robust reporting and analytics tools to measure customer engagement and success, allowing businesses to adjust their strategies based on real-time data and insights.