Angela Mercado
About Angela Mercado
Angela Mercado serves as the Director of Enterprise Support Services at RELI Group, Inc., where she has worked since 2021. With a background in content strategy and project management, she has held various roles in organizations such as Aquilent, Booz Allen Hamilton, and the U.S. House of Representatives.
Current Role at RELI Group
Angela Mercado serves as the Director of Enterprise Support Services at RELI Group, Inc. since 2021. In this role, she oversees various operational aspects and ensures the effectiveness of support services within the organization. Her leadership contributes to the strategic direction and operational efficiency of the enterprise support functions.
Previous Experience at RELI Group
Prior to her current position, Angela held multiple roles at RELI Group, Inc. She worked as a Project Manager from 2018 to 2020 and as a Program Manager from 2020 to 2021. Additionally, she briefly served as Program Director in 2021. Her tenure at RELI Group involved managing projects and programs that enhanced service delivery and operational performance.
Professional Background
Angela has a diverse professional background, having worked in various capacities across different organizations. She was a Content Strategist/Project Manager at Aquilent from 2011 to 2017, where she developed content audits and models. She also served as a Lead Associate in the Strategic Innovations Group at Booz Allen Hamilton for a brief period in 2017. Her experience includes roles at Centretek and the U.S. House of Representatives.
Education and Expertise
Angela earned a Bachelor of Arts in English Literature from Saint Michael's College, completing her studies from 2000 to 2004. Her educational background supports her expertise in content strategy and project management, which she has applied throughout her career in various roles focused on user experience and content development.
Contributions to User Experience
Throughout her career, Angela has focused on enhancing user experience through various initiatives. At Aquilent, she developed wireframes and clickable prototypes, and at the U.S. House of Representatives, she conducted usability testing to improve website functionality. Her work has involved implementing strategies for content management system migrations, showcasing her commitment to effective digital solutions.