Sergio Cortes, Pmp
About Sergio Cortes, Pmp
Sergio Cortes is a Project Manager with extensive experience in IT operations and customer service. He has worked at Cognosante and currently serves in the same role at RELI Group, Inc. since 2021.
Work at RELI Group
Sergio Cortes has been employed at RELI Group, Inc. as a Project Manager since 2021. He works in Fargo, North Dakota, where he oversees various project management tasks. His role involves supervising project teams and ensuring the successful execution of project objectives. Cortes applies his extensive experience in IT operations and customer service to enhance project outcomes.
Previous Experience at Cognosante
Before joining RELI Group, Sergio Cortes worked at Cognosante in several roles. He served as a Project Manager for the Cloud Navigator project from 2020 to 2021. Prior to this, he held positions as a Customer Service Representative from 2011 to 2013, and as a Help Desk Supervisor for seven years from 2013 to 2020. Additionally, he worked as an Exchange Operations Support Center Tier 2 for six months in 2013.
Military Background
Sergio Cortes served in the Minnesota Army National Guard as a Multichannel Transmission Systems Operator-Maintainer from 2008 to 2012. His military experience provided him with skills in communication systems and technical support, contributing to his overall expertise in IT operations.
Education and Expertise
Sergio Cortes possesses over nine years of experience in leading IT operations and technical support. His expertise focuses on customer service and incident resolution, which he applies in his current and previous roles. He has developed skills in project management and team supervision, enhancing operational efficiency in his work environments.
Help Desk Supervision and Documentation
In his role as Help Desk Supervisor at Cognosante, Sergio Cortes supervised all Help Desk functions. He was responsible for creating documentation aimed at improving customer service and incident resolution. This experience has contributed to his strong foundation in managing technical support teams and enhancing user experience.