Rachel Hornak Gunn
About Rachel Hornak Gunn
Rachel Hornak Gunn serves as the Manager of the Customer Success Team at Relo Metrics, where she has worked since 2021. She has a diverse background in marketing and customer success, with previous roles at notable organizations such as the University of Pittsburgh, Pittsburgh Steelers, and Persado.
Work at Relo Metrics
Rachel Hornak Gunn has been serving as the Manager of the Customer Success Team at Relo Metrics since 2021. In this role, she manages internal and external relationships with key account stakeholders. She is responsible for developing and maintaining customized client success plans, which include roadmaps, test prioritization, key milestones, and incremental value realization. Additionally, she guides marketing test processes and omni-channel integrations, testing new product releases, and identifying process improvements to enhance brand differentiation.
Previous Experience in Marketing and Customer Success
Prior to her current role, Rachel held several positions in marketing and customer success. She worked at the University of Pittsburgh as a Marketing Coordinator in the Department of Athletics from 2011 to 2014. She then joined the Pittsburgh Steelers as Manager of Premium Marketing and Event Operations from 2014 to 2018, where she operated in Heinz Field. Rachel also served as a Customer Success Manager at Persado from 2020 to 2021, focusing on client engagement strategies.
Education and Expertise
Rachel Hornak Gunn earned her Bachelor of Arts degree, cum laude, in Political Communications and History from The George Washington University, studying from 2006 to 2010. She furthered her education by obtaining a Master of Business Administration (MBA) from Carnegie Mellon University - Tepper School of Business, where she focused on Marketing, Organizational Behavior, and Business Technologies from 2018 to 2020.
Career Development in Sports and Recreation
Rachel's early career included various roles in sports and recreation. She worked at George Washington University Campus Recreation as an Instructor from 2008 to 2011. Additionally, she contributed to Monumental Sports & Entertainment as part of the Game Entertainment team for the Washington Capitals during the same period. Her experience also includes a brief role as an Educator at lululemon athletica in 2010 and as a Sales and Marketing Specialist at LivingSocial from 2010 to 2011.
Internship Experience
In 2019, Rachel completed an internship at Verizon as an MBA Marketing Strategy Intern in Consumer Value Based Marketing. This two-month internship took place in Basking Ridge, NJ, and provided her with valuable experience in marketing strategy development.