Monte Williams
About Monte Williams
Monte Williams serves as the Senior Director of Customer Experience at Rent the Runway, a position he has held since 2018. He has extensive experience in customer experience roles, having worked for various companies including Poppin and Incentone.
Work at Rent the Runway
Monte Williams has been with Rent the Runway since 2016, initially serving as the Director of Customer Experience. In 2018, he was promoted to Senior Director of Customer Experience, a role he has held for six years. His responsibilities include overseeing customer service strategies and enhancing the overall customer experience in New York, New York.
Previous Experience in Customer Experience
Before joining Rent the Runway, Monte Williams worked at Poppin as the Director of Customer Experience for one year, from 2015 to 2016. He also held various positions at Incentone, starting as a Customer Service Manager from 2005 to 2008, and later becoming the Director of Operations from 2008 to 2010. Additionally, he served as the Senior Manager of Customer Experience and Call Center Operations at Michael C. Fina from 2013 to 2015.
Education and Expertise
Monte Williams has pursued higher education at Duke University, where he studied from 1999 to 2004. He continued his studies at Felician University, where he earned a Bachelor of Arts degree from 2005 to 2006. He has been studying at Felician University since 2006, further enhancing his knowledge and skills in customer experience management.