Nashid Corbin
About Nashid Corbin
Nashid Corbin serves as the Customer Experience Operations Manager at Rent The Runway, where he has worked since 2021. He has a background in customer service roles at various companies, including Rent The Runway, Wells Fargo, and Nordstrom.
Current Role as Customer Experience Operations Manager
Nashid Corbin currently serves as the Customer Experience Operations Manager at Rent The Runway, a position held since 2021. In this role, Corbin is responsible for overseeing customer experience operations and enhancing the overall service quality. This includes addressing escalated customer issues related to technology, claims, and billing. Corbin's focus is on advocating for customers and identifying opportunities to improve their experience.
Previous Experience at Rent The Runway
Prior to the current role, Nashid Corbin worked at Rent The Runway in various capacities. From 2018 to 2021, Corbin was a Customer Experience Specialist, where responsibilities included assisting customers and resolving inquiries. Following this, Corbin served as a Retention Specialist for one year in 2019, focusing on customer retention strategies and initiatives to enhance loyalty.
Background in Customer Service
Nashid Corbin has a solid background in customer service, having worked at Wells Fargo as a Customer Service and Sales Representative from 2015 to 2017. This role involved engaging with customers to meet their banking needs and providing sales support. Additionally, Corbin worked at Nordstrom as a Service Experience Assistant Manager, where responsibilities included managing customer service operations and enhancing the shopping experience.
Education at Boston University
Nashid Corbin studied at Boston University from 2004 to 2008, earning a degree in General Studies and Humanities with a focus on Liberal Arts and Sciences. This educational background provided a foundation in critical thinking and communication skills, which are essential in customer experience roles.
Experience in Retail and Operations
Corbin's experience extends to the retail sector, having worked at LUSH Fresh Handmade Cosmetics North America. Corbin held two positions there: as a Retail Sales Ambassador from 2013 to 2014 and as a Floor and Operations Leader from 2014 to 2015. These roles involved direct customer interaction and operational management, contributing to a comprehensive understanding of customer service dynamics.