Sandra Cassagnol
About Sandra Cassagnol
Sandra Cassagnol is a CX Operations Coordinator at Rent The Runway, where she has worked since 2020. She has a background in business administration and has held various roles in customer service and administrative support.
Current Role at Rent the Runway
Sandra Cassagnol serves as the CX Operations Coordinator at Rent the Runway since 2020. In this position, she has implemented routine account audits to identify accounts with balances. She interprets contracts and payment terms to determine if balances are past due or part of approved payment arrangements. Additionally, she performs daily closing and balancing of payments and receipts, maintaining organized daily logs of transactions.
Previous Experience in Customer Experience
Prior to her current role, Sandra worked at Rent the Runway as a Customer Experience representative from 2019 to 2020. In this capacity, she was involved in various customer service tasks, which helped her develop skills essential for her current position. Her experience in customer-facing roles has contributed to her understanding of customer needs and operational efficiency.
Work History at New Jersey Department of Labor
Sandra worked at the New Jersey Department of Labor & Workforce Development as a File Clerk for seven months in 2018. This role was located in the Greater New York City Area. During her time there, she gained experience in administrative tasks and file management, which laid the groundwork for her future roles in operations and customer service.
Educational Background in Business Administration
Sandra earned her Bachelor of Science (B.S.) in Business Administration and Management from New Jersey City University, where she studied from 2009 to 2012. This educational background provided her with a solid foundation in business principles and management practices, which she applies in her current role.
Experience in Administrative Support
Before her tenure at Rent the Runway, Sandra worked as an Administrative Assistant at Wells Management Company, LLC from 2008 to 2012. In this role, she managed various administrative tasks, including tracking, verifying, and mailing customer refund checks. She was also responsible for checking, printing, and validating billings and invoices, which enhanced her organizational and operational skills.