Charlie Bailey
About Charlie Bailey
Charlie Bailey is a Customer Solutions Architect at REPLICA, where he has worked since 2021 in Oakland, California. He has extensive experience in customer success and planning roles across various companies, including Remix and Getaround.
Work at REPLICA
Charlie Bailey has been employed at REPLICA as a Customer Solutions Architect since 2021. In this role, he focuses on developing customer-centric solutions and enhancing user experiences. His tenure at REPLICA spans three years, during which he has contributed to various initiatives aimed at improving customer engagement and satisfaction. The position is based in Oakland, California.
Previous Experience in Customer Success
Prior to joining REPLICA, Charlie Bailey worked at Remix in multiple roles. He served as a Customer Success Manager from 2019 to 2020 and later as a Senior Customer Success Manager from 2020 to 2021. His responsibilities included managing customer relationships and ensuring successful product adoption. Additionally, he held the position of Data Operations Manager at Remix from 2017 to 2019, where he focused on data management and operational efficiency.
Background in Urban Planning
Charlie Bailey studied at Cornell University, where he earned a B.S. in Urban and Regional Studies from 2009 to 2013. He also attended the University of Washington for further studies. His educational background in city and regional planning has informed his professional roles in customer solutions and transportation planning.
Early Career and Internships
Charlie's early career includes various positions that provided foundational experience in customer service and planning. He worked at Curb (App) as a Support Crew Member and later as a Product Analyst. He also gained experience as a Planning Intern at the Montgomery County Planning Department in 2011. These roles contributed to his understanding of customer needs and operational processes.
Contributions to User Engagement Events
Charlie Bailey has actively participated in user engagement events, such as the NorCal User Summit. He ran sessions that included a Replica 101 session and a demonstration of the Safe Streets Planner. These contributions highlight his commitment to educating users and enhancing their understanding of the products offered by REPLICA.