Abhishek Srivastava
About Abhishek Srivastava
Abhishek Srivastava is a Manager in Customer Success Management with experience in leading customer success teams across multiple regions. He has previously worked at Adobe and iYogi, and holds an MBA in Operations Management.
Current Role at Replicon
Abhishek Srivastava currently serves as the Manager of Customer Success Management at Replicon, a position he has held since 2022. In this role, he guides a team in managing customer accounts, focusing on maximizing product adoption and customer retention. He is responsible for managing team performance to achieve quarterly goals and identifying revenue opportunities for account growth. His leadership emphasizes coaching and mentoring team members in various selling techniques and business review strategies.
Previous Experience at Adobe
Before joining Replicon, Abhishek worked at Adobe as a Customer Success Manager from 2016 to 2022. During his six years at Adobe, he was based in Noida, Uttar Pradesh. His role involved managing customer success initiatives, which contributed to enhancing customer satisfaction and product utilization across various accounts.
Career Background at iYogi and Wipro Technologies
Abhishek has a diverse career background that includes a seven-year tenure at iYogi as a Team Leader from 2009 to 2016 in Gurgaon, India. Prior to that, he worked as a System Engineer at Wipro Technologies for two years from 2007 to 2009 in the New Delhi Area. His experiences in these roles provided him with a solid foundation in customer management and technical support.
Educational Qualifications
Abhishek holds a Master of Business Administration (MBA) in Operations Management and Supervision from the Institute of Management Technology, Ghaziabad, which he completed in 2018. He also earned a Bachelor of Technology (BTech) in Electrical, Electronics, and Communications Engineering from SKIET Kurukshetra in 2006. Earlier in his education, he attended D A V Senior Secondary School in Chandigarh, where he achieved an Intermediate in Science from 1999 to 2001.
Expertise in Customer Success Management
Abhishek has extensive experience managing customer success teams across North America, ANZ, and EMEA regions. His expertise includes guiding teams in handling customer accounts and focusing on maximizing product adoption and retention. He is skilled in identifying revenue opportunities for account growth and has a proven track record in coaching and mentoring teams to enhance their performance.