Balkrishna Jha
About Balkrishna Jha
Balkrishna Jha is a Customer Success Manager with over a decade of experience in customer success and management roles across various industries, including financial services and technology. He has held positions at notable companies such as American Express, Barclays, and Cvent, and currently works at Replicon in Bengaluru, Karnataka, India.
Work at Replicon
Balkrishna Jha has been serving as a Customer Success Manager at Replicon since 2020. In this role, he is responsible for ensuring customer satisfaction and success with Replicon's products and services. His experience in customer relationship management contributes to his effectiveness in this position. He operates from Bengaluru, Karnataka, India.
Previous Experience in Customer Success
Prior to joining Replicon, Balkrishna Jha held significant roles in customer success at various organizations. He worked as a Customer Success Manager at Synup for seven months in 2019 and as Sr. Manager of the Customer Success Team at RateGain from 2014 to 2019. His leadership in managing customer success teams at these companies highlights his expertise in the field.
Career Background in Business Development and Financial Services
Balkrishna Jha transitioned from business development to customer success throughout his career. He worked as a Business Development Manager at First Choice from 2006 to 2010. Additionally, he held a position as a Lead Consultant at American Express from 2011 to 2013, and as a Process Associate at Barclays for 11 months in 2010. His diverse experience spans both the financial services and technology sectors.
Education and Expertise
Balkrishna Jha holds a Bachelor of Business Administration (B.B.A.) from Sikkim Manipal University, where he studied from 2010 to 2013. He also completed his high school education at St Mary's School from 1996 to 2004 and attended the National Institute of Open Schooling for junior college from 2004 to 2006. His educational background supports his extensive knowledge in business administration and management.
Skills in Customer Relationship Management
With over a decade of experience in customer success and management roles, Balkrishna Jha possesses a comprehensive understanding of customer relationship management. His roles across multiple organizations have equipped him with the skills necessary to effectively manage customer relationships and contribute to customer satisfaction.