Harshad Mahajan
About Harshad Mahajan
Harshad Mahajan is a Customer Success Manager at Replicon, with a background in marketing and operations. He has extensive experience in customer analytics and integrated marketing communication, having previously held roles at PerkinElmer and WhiteHat Jr.
Current Role at Replicon
Harshad Mahajan serves as a Customer Success Manager at Replicon, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of Replicon's solutions. His responsibilities include managing client relationships and leveraging customer feedback to improve service delivery. Based in Mumbai, Maharashtra, India, he contributes to the company's commitment to customer success.
Previous Experience at PerkinElmer
Harshad Mahajan has extensive experience at PerkinElmer, where he held multiple roles from 2013 to 2018. He started as a Graduate Trainee for six months, then progressed to a Technical Specialist for three years, and later served as an Area Sales Manager for one year. His time at PerkinElmer provided him with a solid foundation in technical sales and customer engagement, particularly in the scientific and healthcare sectors.
Education and Expertise
Harshad Mahajan has a diverse educational background. He completed his Bachelor of Engineering (B.E.) in Instrumentation Technology from the University of Mumbai, graduating in 2013. He furthered his studies at Great Lakes Institute of Management, earning a Post Graduate Program in Management (PGPM) with a focus on Marketing and Operations in 2020. Additionally, he studied Science at PTVA's Sathaye College, achieving his Std - XII. His academic journey equips him with a strong foundation in both technical and marketing disciplines.
Skills in Marketing and Analytics
Harshad Mahajan specializes in quantitative marketing techniques, including Multi-Dimensional Scaling and Conjoint Analysis. He possesses a strong understanding of customer analytics, focusing on customer segmentation and propensity modeling. His expertise extends to campaign analytics and market basket analytics, which he utilizes to enhance marketing strategies across retail, FMCG, and e-commerce sectors. He is also skilled in designing communication processes based on consumer behavior.
Experience at WhiteHat Jr
Before joining Replicon, Harshad Mahajan worked at WhiteHat Jr as a Client Relationship Manager from 2020 to 2022. In this role, he was responsible for managing client interactions and ensuring a positive customer experience. His experience at WhiteHat Jr further developed his skills in client management and relationship building, contributing to his overall expertise in customer success.