Subhadip Mondal Ccsm5
About Subhadip Mondal Ccsm5
Subhadip Mondal is an Assistant Manager in Customer Success at Replicon, where he has worked since 2015. He has over a decade of experience in various roles within customer success and sales across multiple companies, including Oracle and Dun & Bradstreet.
Work at Replicon
Subhadip Mondal has been serving as the Assistant Manager in Customer Success at Replicon since 2015. In this role, he has been instrumental in engaging with clients to ensure satisfaction and retention. He has contributed to the Mid Market Customer Success Management (CSM) Team and the Small Business Unit. His responsibilities include conducting 90-day renewal forecasting and leading knowledge sharing sessions within the team. He has also been involved in upsell strategies that focus on value proposition and positioning, ensuring that customer needs are met effectively.
Previous Experience
Before joining Replicon, Subhadip Mondal held various positions in different organizations. He worked at Oracle as an Associate Consulting Sales Manager from 2009 to 2012. Prior to that, he was a Strategic Account Manager at Dun & Bradstreet for 10 months in 2008. He also served as Manager Sales - IT Services at YASH Technologies from 2012 to 2015 in The Netherlands. His earlier roles include Corporate Relationship Manager at Monster and Executive Business Development at Future Focus Infotech Private Limited.
Education and Expertise
Subhadip Mondal holds an MBA from Christ College Institute of Management, where he studied Marketing and Human Resources from 2001 to 2003. He also earned a Bachelor of Engineering (BEng) in Electronics and Communication from Dayananda Sagar College of Engineering, completing his studies from 1996 to 2000. His educational background has equipped him with the skills necessary for his roles in customer success and sales management.
Key Contributions and Initiatives
At Replicon, Subhadip Mondal has conceptualized and designed the Customer Success Management PlayBook, which includes content design and production. He has been involved in extensive logo churn reviews and product gap identification. Additionally, he partners with the Product Development team for customization initiatives and integration within customer IT environments. His proactive approach includes researching detractor feedback and implementing strategies to address customer concerns.
Early Career
Subhadip Mondal began his career in the education sector as an Assistant Manager for placements at Manipal Universal Learning from 2005 to 2006. He also worked as an Executive Business Development professional at Future Focus Infotech Private Limited in 2005. His early experiences laid the groundwork for his later roles in sales and customer success management.