Cheryl B. Sessler
About Cheryl B. Sessler
Cheryl B. Sessler works in Supervision Group Business Operations at the Federal Reserve Bank of New York, where she focuses on safeguarding the stability of the financial system. She has extensive experience in customer success and mentoring within the technology and SaaS sectors, having held various roles at Nasdaq and BNY Mellon over her career.
Current Role at Federal Reserve Bank of New York
Cheryl B. Sessler currently serves in the Supervision Group Business Operations at the Federal Reserve Bank of New York. In this role, she is responsible for safeguarding the stability of the financial system of the United States. She creates operational workflows aimed at saving time, generating revenue, and addressing various challenges. Additionally, she acts as an escalation point for supported business units, utilizing data analytics to inform decisions. Her work includes conducting quality assurance to ensure that business lines align with strategic objectives.
Previous Experience at Nasdaq
Cheryl has extensive experience at Nasdaq, where she held the position of Principal Customer Success Manager at Adenza from 2019 to 2022. During her tenure, she focused on mentoring staff in technology and SaaS sectors. Prior to this role, she worked as a Customer Success Manager at Calypso Technology from 2019 to 2021. In both positions, she coached teams and colleagues in client relations, organizational processes, and due diligence, contributing to customer satisfaction and operational efficiency.
Long-Term Role at BNY Mellon
Before joining Nasdaq, Cheryl worked at BNY Mellon for 29 years, where she held the position of Vice President in BNY Mellon Markets from 1990 to 2019. Her long tenure at the firm allowed her to develop a deep understanding of financial services and client management. She was involved in creating user and troubleshooting guides for financial services trading platforms, enhancing the user experience and operational effectiveness.
Educational Background
Cheryl B. Sessler studied at New York University, where she earned a Bachelor of Arts (BA) in Mathematics. She furthered her education at NYU Stern School of Business, obtaining a Master of Business Administration (MBA) with a focus on Finance. Her academic background provides a strong foundation for her roles in business operations and financial services.
Certifications and Skills
Cheryl is a certified Customer Success Manager with expertise in onboarding and transition management. She has a proven record of developing innovative processes and best practices for global markets. Her skills include providing global and local support for multiple business lines and clientele, as well as coordinating with other US agencies to ensure compliance with relevant laws and regulations.