Anand Janefalkar
About Anand Janefalkar
Anand Janefalkar is the founder and CEO of UJET, where he focuses on enhancing customer service experiences. He has successfully raised over $20 million for the company and values collaboration among passionate individuals to address challenges.
Work at UJET
Anand Janefalkar serves as the Founder and CEO of UJET, a company focused on enhancing customer service experiences. Under his leadership, UJET has raised over $20 million in funding, which supports its mission to innovate within the customer support sector. Janefalkar emphasizes the importance of making support a competitive advantage for businesses, reflecting his commitment to improving customer interactions.
Vision for Customer Service
Janefalkar has a clear vision for transforming customer service experiences. He believes that support should not only resolve issues but also serve as a strategic advantage for companies. His approach involves leveraging technology and fostering a culture of collaboration among passionate individuals to address customer needs effectively.
Background and Interests
Anand Janefalkar enjoys reading and finds inspiration in various literary works, including 'Jonathan Livingston Seagull', 'Shoe Dog', and the 'Lord of the Rings Trilogy'. He admires the Ford Model T 150 photograph, viewing it as a symbol of innovation. These interests reflect his appreciation for creativity and progress, which inform his leadership style.
Leadership Philosophy
Janefalkar values the role of passionate individuals in problem-solving. He believes that working with dedicated people leads to better outcomes in customer service. His leadership philosophy centers around collaboration and the importance of genuine passion in driving innovation and success within UJET.
Technology Preferences
Anand Janefalkar places importance on fast and reliable internet service, specifically favoring Google Fiber. He recognizes the critical role that technology plays in enhancing customer service and supports initiatives that improve connectivity and efficiency in communication.