Joseph Fryer
About Joseph Fryer
Joseph Fryer serves as the Director of Customer Success at First Resonance in Los Angeles, California, where he has worked since 2022. He has a background in engineering and customer management, with experience in various manufacturing sectors, including automotive and electric vehicles.
Work at First Resonance
Joseph Fryer has served as the Director of Customer Success at First Resonance since 2022. In this role, he focuses on building systems in customer success by utilizing advanced metrics and data analysis to improve customer retention and satisfaction. Prior to his current position, he worked as the Customer Success Lead and Technical Sales Engineer at First Resonance, gaining valuable experience in customer management and service delivery.
Education and Expertise
Joseph Fryer earned a Bachelor’s Degree in Materials Science and Engineering from the University of Illinois Urbana-Champaign, completing his studies from 2009 to 2013. His education has provided him with a strong foundation in engineering principles, which he has applied throughout his career. He has developed expertise in Lean Manufacturing principles, particularly through hands-on experience with the Toyota Production System.
Background in Engineering
Joseph Fryer has a diverse background in engineering, having worked in various roles across multiple companies. He began his career as a Quality Engineer at North American Lighting, Inc. from 2013 to 2015. He later held positions as a Manufacturing Controls Engineer and Manufacturing Manager at Securitech Group, and as an Advanced Manufacturing Engineer and Technical Project Manager at Faraday Future. His experience spans traditional automotive and electric vehicle manufacturing sectors.
Contributions to Industry
Throughout his career, Joseph Fryer has contributed to advancements in the autonomous aircraft and 3D printed housing industries. He has collaborated with innovative companies to drive progress in these fields, leveraging his engineering expertise and experience in manufacturing.
Foundational Experience
Joseph Fryer gained foundational experience in customer management and service delivery by starting a lawn mowing business in the 6th grade. This early venture helped him develop skills that have been beneficial in his professional roles, particularly in customer success and service-oriented positions.