Amon Diop
About Amon Diop
Amon Diop is a Team Lead for the Customer Success Analyst Team at Resonate, where he has worked since 2022. He has a diverse background in customer success and user experience analysis, with previous roles at comScore, PenFed Credit Union, and Deltek.
Current Role at Resonate
Amon Diop serves as the Team Lead for the Customer Success Analyst Team at Resonate. He has been in this position since 2022, overseeing a team dedicated to enhancing customer experience and satisfaction. His role involves guiding the team in analyzing customer data and providing insights that drive strategic decisions.
Previous Experience at Resonate
Prior to his current role, Amon Diop worked at Resonate as a Senior Customer Success Analyst for nine months in 2022. In this capacity, he focused on delivering insights that improved customer engagement and retention. He also held the position of Customer Success Analyst from 2020 to 2022, contributing to the company's customer success initiatives.
Experience at comScore, Inc.
Amon Diop worked at comScore, Inc. in two roles. He was an Analyst in Client Insights from 2016 to 2018, where he analyzed client data to provide actionable insights. He then advanced to the position of Senior Analyst in Client Insights from 2018 to 2019, further developing his expertise in client analytics.
Role at PenFed Credit Union
Amon Diop served as a Senior User Experience Analyst in UX Insights at PenFed Credit Union for five months in 2019. His responsibilities included analyzing user experience data to inform design decisions and enhance customer interactions with the credit union's services.
Career at Deltek
Amon Diop spent ten years at Deltek as a Customer Success Manager from 2005 to 2015. In this role, he was responsible for managing customer relationships and ensuring successful implementation of Deltek's solutions, contributing to long-term customer satisfaction and retention.