Jessica M.
About Jessica M.
Jessica M. is a Business Systems Manager with extensive experience in Salesforce platform management and process improvement. She holds an M.B.A. and five Salesforce certifications, and has worked in various operational roles across multiple organizations.
Work at Resonate
Jessica M. has been serving as the Business Systems Manager at Resonate since 2022. In this role, she is responsible for evaluating and restructuring internal processes to reduce system errors and effectively capture data for key performance indicators (KPIs). Her focus on implementing systems and processes aims to ensure continuous improvement that aligns with client satisfaction.
Education and Expertise
Jessica M. holds a Bachelor of Science in Mass Communications from Shepherd University and a Master of Business Administration from the Keller Graduate School of Management of DeVry University. She possesses five Salesforce certifications, demonstrating her expertise in Salesforce platform management. Additionally, she is certified as a Microsoft Power BI Data Analyst Associate, showcasing her skills in data analysis and visualization.
Background
Before joining Resonate, Jessica M. worked at CHESA in various roles, including Senior Operations Manager, Salesforce Administrator, and Director of Operations from 2014 to 2022. She also served as the Sales Operations Manager for six years and held the position of Production Operations Manager/Project Manager at Video Labs for one year in 2011-2012. All her previous roles were based in Baltimore, Maryland, and Rockville, Maryland.
Achievements
Throughout her career, Jessica M. has demonstrated a commitment to improving operational efficiency and client satisfaction. Her experience in evaluating and restructuring internal processes has contributed to alleviating system errors and enhancing data management practices. Her certifications in Salesforce and Microsoft Power BI further highlight her dedication to professional development and expertise in business systems management.