Mallory Byk
About Mallory Byk
Mallory Byk is a Senior Customer Success Manager at Resonate, where she focuses on client onboarding and satisfaction. She has a background in customer engagement and sales, having previously worked at Sysco, Forrester, and Ferguson Enterprises.
Current Role at Resonate
Mallory Byk serves as a Senior Customer Success Manager at Resonate, a position she has held since 2022. In this role, she drives client onboarding and adoption processes, ensuring the successful integration of Resonate's solutions. She also guides and trains customers on the use of Resonate’s Ignite SaaS platform. By conducting quarterly business reviews, she assesses and enhances client satisfaction and success, providing strategic recommendations tailored to each client's goals.
Previous Experience in Customer Success
Before joining Resonate, Mallory Byk worked at Forrester as a Customer Success Manager from 2019 to 2021 and as a Customer Success Manager II from 2021 to 2022. During her time at Forrester, she focused on enhancing client relationships and driving customer satisfaction. Prior to Forrester, she held the position of Customer Engagement Manager at Sysco for five months in 2018, where she contributed to customer engagement strategies.
Background in Hospitality and Sales
Mallory Byk has a diverse background in hospitality and sales. She worked at The Driskill Hotel as a Catering & Conference Services Coordinator from 2012 to 2014 and at Hilton Palacio del Rio Hotel as a Catering Coordinator from 2011 to 2012. Additionally, she was a Showroom Inside Sales Representative at Ferguson Enterprises from 2015 to 2016. These roles provided her with valuable experience in client relations and service management.
Education and Qualifications
Mallory Byk earned her Bachelor of Science (B.S.) degree in Restaurant and Hotel Institutional Management from Texas Tech University, where she studied from 2006 to 2010. This educational background laid the foundation for her career in customer success and hospitality management, equipping her with the skills necessary to excel in her roles.