Bruno Rao
About Bruno Rao
Bruno Rao is a Partnership Manager with a background in Business Administration and Management. He has extensive experience in partner performance management and training within the technology sector.
Work at Respond.io
Bruno Rao currently serves as the Partnership Manager at respond.io, a position he has held since 2023. In this role, he acts as the primary point of contact for partners, addressing their needs and feedback. His focus is on ensuring high levels of partner satisfaction and loyalty, which is critical for fostering strong business relationships.
Previous Experience at Sage
Bruno Rao has extensive experience at Sage, where he held multiple roles from 2016 to 2021. He started as a Channel Enablement Consultant, then transitioned to Support Team Lead, and later served as a Channel Account Manager. In these positions, he monitored partner performance metrics and designed training sessions to enhance partners' product knowledge and sales techniques.
Education and Expertise
Bruno Rao studied at Open University Malaysia, where he earned a Bachelor of Business Administration (BBA) from 2019 to 2022. He also attended Universiti Tenaga Nasional from 2012 to 2014, focusing on Computer Science. His educational background equips him with a solid foundation in business administration and technical skills relevant to his roles in partnership management.
Career Background
Bruno Rao began his career as a Customer Service Representative at VADS Berhad from 2012 to 2013. He has since accumulated diverse experience in channel management and partner enablement across various organizations, including The Access Group, where he worked as a Channel Account Manager from 2021 to 2023.
Training and Development Initiatives
In his previous roles, particularly at Sage, Bruno Rao designed and conducted comprehensive training sessions for partners. These sessions focused on product knowledge, sales techniques, and industry best practices. He regularly updated training materials to reflect the latest product advancements and market trends, ensuring that partners remained informed and competitive.