Nabila H.
About Nabila H.
Nabila H. is a Customer Support Associate at respond.io in Kuala Lumpur, Malaysia, where she specializes in simplifying complex technical concepts for customers. With a background in language education and client relations, she has developed a strong technical knowledge base since joining the IT industry in 2021.
Work at Respond.io
Nabila H. has been employed at respond.io as a Customer Support Associate since 2021. In this role, she focuses on assisting customers with technical issues, leveraging her ability to simplify complex technical concepts. Her experience in customer support has allowed her to develop a strong understanding of the IT industry, which she applies in her daily interactions with clients.
Previous Employment Experience
Prior to her current position, Nabila worked as a Client Relationship Executive at Universal Minds Malaysia from 2018 to 2019. She also served as a Spanish Language Tutor at the University of Malaya from 2019 to 2020 and at The YMCA of Kuala Lumpur from 2018 to 2020. These roles contributed to her communication skills and her ability to engage with diverse audiences.
Education and Expertise
Nabila studied at the University of Malaya, where she earned a Bachelor of Languages and Linguistics with a focus on Spanish from 2014 to 2018. Her educational background has provided her with a solid foundation in language and communication, which she has successfully applied in her professional roles. Additionally, she completed her secondary education at Sekolah Sri Bestari, achieving SPM in Science.
Technical Knowledge Development
Nabila has transitioned from a focus on Spanish language communication to a growing passion for technical knowledge. This shift has enabled her to effectively assist customers in resolving technical issues, showcasing her ability to bridge language and technical gaps. Her commitment to understanding technical concepts enhances her performance in customer support.
Bilingual Communication Skills
Nabila has been working in the IT industry for over a year, utilizing her skills in both English and Spanish. Her bilingual abilities allow her to communicate effectively with a wider range of customers, enhancing the support experience for Spanish-speaking clients and contributing to her role at respond.io.