Erin Freeman
About Erin Freeman
Erin Freeman is a Project Manager specializing in Premium Professional Services, currently working at Responsive in St. Petersburg, Florida. She has extensive experience in customer operations and project management, with a strong background in using various support and collaboration tools.
Current Role at Responsive
Erin Freeman currently serves as Project Manager for Premium Professional Services at Responsive, a position she has held since 2023. In this role, she is responsible for overseeing various projects and ensuring client satisfaction. Additionally, she has been managing the RFP360 Migration project since 2022. Both roles are conducted remotely from St. Petersburg, Florida.
Previous Experience in Project Management
Prior to her current role, Erin Freeman worked as a Client Success Manager at Responsive from 2020 to 2022. In this capacity, she focused on enhancing client relationships and ensuring successful project outcomes. Her experience also includes roles at Clutter, where she served as Claims Supervisor and Learning and Development Coordinator, as well as positions at Squarespace as a Customer Operations Expert and Advisor.
Educational Background
Erin Freeman holds a Bachelor of Arts (B.A.) in Environmental Studies from Eckerd College, where she studied from 2010 to 2013. She also attended The New School for one year, focusing on Environmental Studies and Urban Food Systems. This educational background supports her expertise in project management within various sectors.
Technical Skills and Tools
Erin Freeman is proficient in various project management and collaboration tools, including JIRA/Atlassian and Slack. She utilizes Zendesk for email ticketing and support products. Additionally, she has experience with GitHub for version control and WorkRamp for learning and development initiatives. Her technical skills extend to knowledge of coding languages and experience with both Mac and Windows devices.
Career Development and Internships
Erin Freeman's career began with internships, including a role as a Farmer's Market Intern at Realize Bradenton in 2012 and as a Greenhouse Production Intern at Stone Barns Center for Food & Agriculture in 2010. These early experiences contributed to her understanding of environmental systems and project management, shaping her professional trajectory.