Ginno Bergunio (He/Him)
About Ginno Bergunio (He/Him)
Ginno Bergunio is an Enterprise Customer Success Manager with extensive experience in customer success roles across various companies in the San Francisco Bay Area. He has a background in managing complex information requests and enhancing employee experiences through intelligent technologies.
Current Role at Responsive
Ginno Bergunio serves as the Enterprise Customer Success Manager at Responsive, a position he has held since 2023. In this role, he focuses on enhancing the employee experience by leveraging intelligent technologies. He also contributes to improving processes by utilizing data insights and automating the completion of questionnaires, which supports the overall efficiency of the organization.
Previous Experience in Customer Success
Prior to his current role, Ginno Bergunio accumulated extensive experience in customer success management. He worked at Mode as an Enterprise Customer Success Manager from 2022 to 2023. Before that, he held the same title at Entelo from 2021 to 2022. His tenure at Entelo also included a position as Customer Success Manager from 2018 to 2022, where he advanced to Senior Customer Success Manager from 2019 to 2022.
Early Career and Management Roles
Ginno Bergunio began his career in management at SELFEDGE, where he served as General Manager from 2009 to 2014. He also worked as an Account Manager for DSPTCH LLC from 2012 to 2013. His early roles provided him with a solid foundation in client relations and operational management, which he later applied in customer success positions.
Education and Academic Background
Ginno Bergunio studied at San Francisco State University, where he earned a Bachelor of Science degree in International Business. His academic background has equipped him with a strong understanding of global business practices and strategies, which he applies in his professional roles.
Skills in Information Management
Ginno Bergunio possesses expertise in managing complex information requests, including Requests for Proposals (RFPs), Requests for Information (RFIs), and security questionnaires. His skills in this area enhance his effectiveness in customer success roles, allowing him to address client needs efficiently.