Gosia Rios
About Gosia Rios
Gosia Rios is an experienced Enterprise Customer Success Manager currently working at Responsive. She has held various roles in customer success and management across several companies, including Jobvite and LinkedIn, and has a strong educational background in marketing, management, and human resources.
Current Role at Responsive
Gosia Rios serves as the Enterprise Customer Success Manager at Responsive. She has held this position since 2023, contributing to the company's focus on enhancing customer satisfaction and success. In this role, she is responsible for managing enterprise-level client relationships and ensuring that customers derive maximum value from Responsive's offerings.
Previous Experience at Jobvite
Gosia Rios has extensive experience at Jobvite, where she held multiple roles over several years. She worked as a Customer Success Manager from 2012 to 2015, then advanced to Manager of Customer Success from 2015 to 2018. She later served as Principal Customer Success Manager for the Enterprise segment from 2018 to 2019. Her tenure at Jobvite provided her with a strong foundation in customer success strategies and client management.
Experience at LinkedIn
Gosia Rios worked at LinkedIn as a Senior Manager in SaaS Technology from 2019 to 2021. In this role, she focused on customer success within the software-as-a-service sector, managing client relationships and ensuring effective use of LinkedIn's technology solutions.
Education and Certifications
Gosia Rios holds a Master of Science in Marketing and Management from Wroclaw University of Economics and Business. She also achieved a Certificate in Human Resources Management from UCSC Silicon Valley Extension and a Certificate in E-Commerce from De Anza College. Her educational background supports her expertise in customer success and management.
Career Beginnings at Cortina Systems
Gosia Rios began her career as an HR Coordinator at Cortina Systems, where she worked from 2008 to 2009. This initial role provided her with experience in human resources, which has contributed to her understanding of customer needs and team dynamics in her subsequent positions.