Navin Kumar
About Navin Kumar
Navin Kumar is a Customer Success Manager with extensive experience in sales and customer success roles across various companies in India. He has a background in engineering and marketing, and he specializes in enhancing customer engagement and retention through cloud solutions.
Work at Responsive
Navin Kumar serves as a Customer Success Manager at Responsive, a position he has held since 2022. In this role, he focuses on enhancing customer experiences and ensuring client satisfaction. His responsibilities include developing strategies for customer engagement and retention, leveraging his expertise in storytelling to foster strong relationships with clients. Navin's work contributes to the overall success of the organization by empowering businesses with effective cloud solutions.
Previous Experience in Customer Success and Sales
Prior to his current role, Navin Kumar worked at Testsigma Inc as a Sales & Customer Success professional from 2019 to 2021. He also held the position of Product Consultant - Enterprise at Animaker Inc. from 2021 to 2022. His experience includes working as an Inside Sales Representative and Account Manager - Channels at Vembu Technologies, where he developed skills in sales strategy and customer relationship management. This diverse background has equipped him with a comprehensive understanding of customer needs and business operations.
Education and Expertise
Navin Kumar holds a Bachelor of Engineering in Computer Science from Anna University, which he completed from 2013 to 2016. He furthered his education at IE Business School, where he studied Distribution and Marketing Operations, achieving a focus on Sales in 2019. Additionally, he obtained a High School Diploma in Electrical and Electronics Engineering from Polytechnic Careers between 2009 and 2012. His educational background supports his expertise in customer engagement and retention strategies.
Background in Startups and IT Services
Navin Kumar has a solid background in working with early startups and the IT service industry. His career reflects a dynamic transition from engineering to sales, showcasing his adaptability and diverse skill set. He has demonstrated a strong track record of performance in increasing sales and retaining customer patronage across various business functions, contributing to the growth and success of the organizations he has been part of.