Revant A.
About Revant A.
Revant A. serves as the Customer Success Operations Manager at Responsive, where he has worked since 2024. He has extensive experience in customer success roles, primarily at Gainsight, and has a background in technology from his time at Microsoft.
Work at Responsive
Currently, Revant A. serves as the Customer Success Operations Manager at Responsive, a position he has held since 2024. In this role, he oversees the entire customer lifecycle, managing processes from onboarding to renewal and retention for over 20 Fortune 100 companies. Revant spearheads initiatives to optimize processes and track key performance indicators (KPIs), ensuring a seamless customer experience. He also plays a pivotal role in transforming how organizations manage Requests for Proposals (RFPs), Requests for Information (RFIs), Requests for Quotations (RFQs), Security Questionnaires, and Due Diligence Questionnaires (DDQs) through the use of AI-enabled technology.
Previous Experience at Gainsight
Prior to joining Responsive, Revant A. held multiple positions at Gainsight, where he worked from 2019 to 2024. He began as a Customer Success Operations Analyst and progressed to the role of Associate Customer Success Manager. He then advanced to Senior Customer Success Manager, and subsequently served as Manager of Customer Success and Team Lead for Customer Success. His tenure at Gainsight spanned over four years, during which he developed extensive expertise in customer success operations.
Experience at Microsoft
Revant A. began his career at Microsoft, where he worked as a Microsoft Technology Associate from 2018 to 2019 in Hyderabad, Telangana, India. This role provided him with foundational experience in technology and customer engagement, contributing to his subsequent career in customer success management.
Education and Expertise
Revant A. holds a Bachelor of Technology (BTech) degree in Information Technology from Jawaharlal Nehru Technological University. His educational background, combined with his extensive experience in customer success roles, equips him with the skills necessary to manage complex customer relationships and drive operational efficiencies.