Sweetha Padmanaban
About Sweetha Padmanaban
Sweetha Padmanaban is a Senior Customer Support Specialist at Responsive, with over five years of experience in customer support roles. She has a background in Electrical and Electronics Engineering and actively pursues training opportunities to enhance her skills.
Work at Responsive
Sweetha Padmanaban has been employed at Responsive as a Senior Customer Support Specialist since 2023. In this role, she operates remotely from Coimbatore, Tamil Nadu, India. Her responsibilities include addressing customer inquiries and enhancing service quality. She actively seeks external training opportunities to expand her skill set and improve performance metrics, demonstrating a commitment to professional development.
Previous Experience in Customer Support
Prior to her current position, Sweetha Padmanaban worked at Namecheap, Inc. as a Process Trainer from 2021 to 2022. She also held the role of Product Support Engineer at Yellow.ai for 10 months from 2022 to 2023. Additionally, she served as a Subject Matter Expert and Technical Support Specialist at Namecheap, Inc. from 2019 to 2022, accumulating over five years of experience in customer support roles.
Background in Engineering
Sweetha Padmanaban has a strong educational background in engineering. She studied Electrical and Electronics Engineering at the Info Institute of Engineering, where she earned her Bachelor of Engineering (BE) degree from 2013 to 2017. This technical foundation supports her analytical skills in customer support roles.
Career at Amazon Development Centre
Before her tenure at Namecheap, Inc., Sweetha Padmanaban worked as a Customer Service Representative at Amazon Development Centre (India) Private Limited from 2017 to 2019. This role contributed to her extensive experience in customer service and support, further enhancing her capabilities in managing customer interactions.