Carlton Fernandes
About Carlton Fernandes
Carlton Fernandes is a Customer Experience Manager II at ResQ in Toronto, Ontario, Canada, where he has worked since 2019. He holds a Bachelor of Commerce in Business Technology Management from Ryerson University, completed in 2019.
Work at ResQ
Carlton Fernandes has been employed at ResQ since 2019, serving as a Customer Experience Manager II. In this role, he focuses on enhancing customer interactions and ensuring satisfaction within the company’s service offerings. Prior to this position, he worked as an Operations Coordinator at ResQ for eight months in 2018, where he contributed to the operational efficiency of the organization. His tenure at ResQ spans over five years, during which he has developed a comprehensive understanding of customer experience management.
Education and Expertise
Carlton Fernandes obtained a Bachelor of Commerce (BCom) degree in Business Technology Management from Ryerson University. He attended the university from 2015 to 2019, completing a four-year program that equipped him with knowledge in business practices and technology integration. This educational background supports his current role in customer experience management, where he applies his expertise to improve service delivery and customer satisfaction.
Background
Before his current role at ResQ, Carlton Fernandes gained experience as a Soccer Coach at the International Soccer Club in 2016 for a duration of three months. This position allowed him to develop skills in leadership and team management. His diverse background in both sports coaching and customer experience positions him uniquely in his current role.