Harry Nguyen
About Harry Nguyen
Harry Nguyen is a Senior Implementation Manager at Restaurant365, specializing in the Hire modules of the R365 platform. He has extensive experience in hospitality management and has worked in various roles across the United States and Switzerland.
Current Position: Senior Implementation Manager at Restaurant365
Harry Nguyen currently serves as the Senior Implementation Manager at Restaurant365, a cloud-based operations platform for restaurants. Based in Austin, Texas, he operates remotely. Harry plays a crucial role in setting up and configuring the Hire modules of the R365 platform to meet the unique needs of each customer. He also contributes to process documentation to improve team workflows, manages full project lifecycles from kick-off to transition, and has proven abilities in deescalating customer issues effectively.
Previous Experience: Assistant General Manager at ELM Restaurant Group, LLC
Prior to his role at Restaurant365, Harry Nguyen worked as an Assistant General Manager at ELM Restaurant Group, LLC for three years from 2018 to 2021. Based in the Austin, Texas area, he gained significant experience in restaurant management, contributing to the growth and operational efficiency of the establishment.
Educational Background: Degrees in Hospitality Administration/Management
Harry Nguyen holds a Bachelor's degree in Hospitality Administration/Management from the University of Derby, completed in one year from 2014 to 2015. He also earned a Swiss Higher Diploma in Hospitality Administration/Management from the Swiss Hotel Management School, studying there for three years from 2010 to 2013. His extensive education laid a strong foundation for his diverse roles in the hospitality industry.
Career Journey in Food and Beverage and Hospitality
Harry Nguyen has an extensive career journey in the food and beverage and hospitality sector before his current role. He served as an Assistant Food Beverage Manager at Hilton Fort Lauderdale Beach Resort, a Food and Beverage Supervisor at Fairmont Austin, and held various other roles in the hospitality domain across the globe, including positions at JW Marriott Indianapolis and Zurich Marriott Hotel. His international experience spans the United States, Switzerland, and Vietnam.
Contributions to Team Development and Customer Satisfaction
In his current role, Harry Nguyen has significantly enhanced internal and external customer satisfaction ratings by effectively researching, troubleshooting, and resolving escalated issues. He also coaches, mentors, and develops implementation managers by teaching best practices and protocols to minimize discrepancies. His contributions have not only refined team workflows but also ensured higher levels of client satisfaction.