Kenneth Roldan
About Kenneth Roldan
Kenneth Roldan is a Customer Success Manager at Restaurant365 with a background in hospitality and security services.
Current Role at Restaurant365
Kenneth Roldan currently serves as the Customer Success Manager at Restaurant365. In this role, he implements customer success strategies tailored to individual client needs, enhancing overall experience and satisfaction. His proactive approach, including the introduction of new features to clients, has resulted in improved Net Promoter Scores and increased product adoption and retention.
Previous Role at Restaurant365
Before becoming the Customer Success Manager, Kenneth Roldan worked as an Implementation Manager at Restaurant365 from 2022 to 2023. He spent a year in this position, managing remote operations and aligning implementation processes with the company's objectives.
Hospitality Management Experience
Kenneth Roldan has a robust background in hospitality management, having held various night management positions. He served as Night Manager at Hyatt Regency Seattle from 2021 to 2022 and at Omni Barton Creek Resort & Spa from 2019 to 2020. Prior to these roles, he was the Assistant Night Manager at Fairmont Austin for two years and the Overnight Assistant Front Office Manager at The Driskill Hotel from 2016 to 2017.
Experience in Security Services
Kenneth Roldan's extensive experience in security services includes working as an Armed Bike Officer at Sahara Hotel and Casino for five years and as a Flex Officer at Securitas Security Services USA, Inc. for three years. Additionally, he worked as an Overnight Security Officer at Andaz Maui for seven months.
Education Background
Kenneth Roldan completed his high school education at Maui High School, where he earned his diploma from 1998 to 2002. This foundational education period set the stage for his diverse career in hospitality management and security services.