Laura Cole Contreras
About Laura Cole Contreras
Laura Cole Contreras is a Customer Marketing Manager at Restaurant365 in the San Francisco Bay Area and a mentor at Sonoma Valley Mentoring Alliance in Sonoma, California, with a diverse background in customer success, product management, and fitness training.
Current Position: Customer Marketing Manager at Restaurant365
Laura Cole Contreras currently holds the position of Customer Marketing Manager at Restaurant365 in the San Francisco Bay Area. In this role, she is responsible for leading customer marketing initiatives that have significantly increased customer satisfaction. Her responsibilities include developing and implementing strategies to enhance customer engagement and retention.
Mentorship at Sonoma Valley Mentoring Alliance
Laura Cole Contreras is actively involved in mentoring at Sonoma Valley Mentoring Alliance in Sonoma, California. As a mentor, she provides guidance and support to young individuals, helping them navigate personal and academic challenges. Her dedication to mentoring highlights her commitment to community service and youth development.
Previous Role: Customer Solutions Architect at Restaurant365
Prior to her current role, Laura served as a Customer Solutions Architect at Restaurant365 from 2021 to 2022. In this position, she focused on enhancing customer experiences by developing innovative solutions tailored to customer needs. Her work in this role contributed to improved customer satisfaction and operational efficiency.
Product Management and Customer Success at Compeat Restaurant Management Software
Laura Cole Contreras has extensive experience at Compeat Restaurant Management Software, where she worked in various roles. As a Product Manager in 2021, she oversaw product development and strategy. Before that, she served as a Sr. Customer Success Manager from 2020 to 2021, leading a team to improve customer retention. She also held the role of Customer Success Manager from 2019 to 2020, where she focused on providing high-quality support and solutions to clients.
Military and Fitness Background
Laura has a diverse professional background that includes serving as a Military Police officer in the United States Marine Corps from 1991 to 1997. She also has extensive experience in the fitness industry, working as a CrossFit, Strongman, and Youth Sports Performance Trainer at EA's CrossFit in Sonoma, California, from 2013 to 2020. Her fitness qualifications include completing the Strongman Trainer's Course and the Level 1 Trainer's Course from CrossFit.
Educational Background
Laura Cole Contreras studied at Oregon State University, where she received a degree in Business Administration with a focus on Marketing and Spanish. She also attended Santa Rosa Junior College, achieving an Associate of Arts and Sciences (AAS) degree in Business Administration, Social & Behavioral Sciences, Humanities, English, and Spanish. Her academic background provides a strong foundation for her professional roles in marketing and customer success.