Matthew Phipps
About Matthew Phipps
Matthew Phipps is a Customer Success Manager at Restaurant365 in the Austin, Texas Metropolitan Area with extensive experience in hospitality and restaurant management.
Current Title and Location
Matthew Phipps currently holds the position of Customer Success Manager at Restaurant365, operating from the Austin, Texas Metropolitan Area. His role involves driving customer satisfaction and success, ensuring clients optimize their use of the company's offerings.
Previous Positions and Experience
Prior to his current role, Matthew worked as a Support Specialist at Restaurant365 from 2021 to 2022. He also served as General Operations Manager at Jester King Brewery for five months in 2021. Additionally, Matthew has significant experience with Great NH Restaurants, Inc., where he served as General Manager and Director of Restaurant Technology for 20 years.
Educational Background
Matthew Phipps pursued a Bachelor of Science degree at Michigan State University, undertaking numerous courses in Science, Technology, Engineering, and Mathematics. His education laid a strong foundation for his extensive career in hospitality and restaurant management.
Skills and Proficiency
Matthew possesses expertise across various domains, including Business Management, Budgeting, P & L Management, Sales, Marketing, Business and Performance Turnaround, Change Management, and Data Analytics. He is proficient with Aloha POS, Micros POS, Restaurant365, and the Microsoft Office 365 suite.
Leadership and Team Management
Throughout his career, Matthew has managed cross-functional teams of up to 150 individuals. His responsibilities have included overseeing sales, marketing, operations, and customer service, which have significantly impacted multi-million-dollar revenue streams. He excelled in leadership positions at Omni, Best Western, and independent hotels, managing teams across various departments.