Stephen Crinnion
About Stephen Crinnion
Stephen Crinnion is the Head of Deal Strategy and Operations at Restaurant365 and serves as a Board Advisor at Oceans Plastic Materials Corporation, with extensive experience in customer success, sales operations, and international business.
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Stephen Crinnion is currently the Head of Deal Strategy and Operations at Restaurant365 in the San Francisco Bay Area. He is known for his extensive experience in deal strategy and operations within the tech and services sectors.
Board Advisor at Oceans Plastic Materials Corporation
Stephen Crinnion serves as a Board Advisor at Oceans Plastic Materials Corporation, based in the San Francisco Bay Area. His role involves providing strategic direction and guidance to the organization's leadership team.
VP/Head of Customer Success & Revenue Operations at ZeroCater
Stephen Crinnion worked at ZeroCater as the VP/Head of Customer Success & Revenue Operations from 2021 to 2023. During his tenure in the San Francisco Bay Area, he led efforts to enhance customer satisfaction and streamline revenue operations.
Member Board of Directors at Lakeland Village Homeowners Association
Stephen Crinnion is a Board Member of the Lakeland Village Homeowners Association in South Lake Tahoe, California. In this role, he contributes to the governance and strategic planning of the homeowner's association.
Previous Roles at Conga
Stephen Crinnion held several leadership positions at Conga, including VP of Strategic Customer Success in 2021 and VP of Global Customer Retention and Critical Accounts from 2019 to 2021. He also served as Senior Director of Global Sales Operations and interim VP from 2018 to 2019. During his time at Conga, he focused on customer retention, global sales operations, and critical account management.
Professional Experience at Marketo
At Marketo, Stephen Crinnion was the Senior Director of Global Business Operations from 2017 to 2018. He also served as the Director of Customer Success Operations from 2015 to 2017. His contributions included optimizing business operations and enhancing customer success initiatives.
Education and Training
Stephen Crinnion holds a Bachelor of Science (BS) in Business Administration from Cal State East Bay-College of Business & Economics. He has undergone executive training at the Center for Creative Leadership’s 'Developing the Strategic Leader' program and Dale Carnegie Training's 'Dale Carnegie Course.' He is an alumnus of Piedmont High.
Expertise in CRM and ERP Systems
Stephen Crinnion has significant expertise in managing CRM and ERP systems, including ORACLE, SAP, SIEBEL, SALESFORCE.COM, OPENAIR, and NETSUITE. His practical knowledge extends to PSA tools like FinancialForce, OpenAir, and Clarizen, and LMS systems such as Meridian.