Caitlin Nelson
About Caitlin Nelson
Caitlin Nelson is a Manager of Digital Incentives Customer Success at Neptune Retail Solutions, with extensive experience in digital campaign management and customer success. She previously held various roles at Quotient Technology Inc., where she managed multiple promotions and media campaigns across different sectors.
Current Role at Neptune Retail Solutions
Caitlin Nelson serves as the Manager of Digital Incentives Customer Success at Neptune Retail Solutions. She has held this position since 2022, contributing to the company's focus on enhancing customer success through digital incentives. Her role involves managing customer relationships and ensuring the effective implementation of digital incentive strategies.
Previous Experience at Quotient Technology Inc.
Caitlin Nelson worked at Quotient Technology Inc. in various capacities from 2018 to 2022. She began as a Digital Campaign Manager for two years, then progressed to Senior Digital Campaign Manager for five months in 2021. Following this, she took on the role of Team Lead, Sr. Digital Campaign Manager for Dollar General for eight months. Her responsibilities included managing promotions and media campaigns across multiple verticals.
Educational Background at Florida Atlantic University
Caitlin Nelson earned her Bachelor’s Degree in Business, Management, Marketing, and Related Support Services from Florida Atlantic University - College of Business. She studied there from 2008 to 2014, gaining foundational knowledge and skills that support her career in digital marketing and customer success.
Career Development and Employee Mentorship
Throughout her career, Caitlin Nelson has emphasized employee development and mentorship. She has invested time in providing career path mentorship and has developed training programs for new hires. Her commitment to employee growth is evident in her initiatives to enhance training and recognition processes within her teams.
Project Management and Campaign Oversight
Caitlin Nelson has extensive experience in project management and campaign oversight. She has managed 17 Promotions and Media Campaign Managers and overseen various digital promotions, including Offsite/Onsite Media and Social/Influencer campaigns. Her work has included participation in product rollouts and enhancements, focusing on digital rebates and cost-per-redemption models.