Ebad Hashmi
About Ebad Hashmi
Ebad Hashmi is a Lead Tech Support Engineer with extensive experience in IT processes and device management. He has managed the deployment of over 4000 Microsoft Surface devices and is currently involved in significant projects at Neptune Retail Solutions.
Current Role at Neptune Retail Solutions
Ebad Hashmi serves as the Lead Tech Support Engineer at Neptune Retail Solutions, a position he has held since 2017. In this role, he is responsible for overseeing technical support operations and ensuring the effective deployment of IT solutions. His work includes managing the migration of the organization from Google Suite to Office 365, demonstrating his capability in handling complex IT transitions.
Previous Experience at News America Marketing
Prior to his current role, Ebad Hashmi worked as a Technology Engineer at News America Marketing from 2017 to 2019. During his two years in Wilton, CT, he managed the deployment of over 4,000 Microsoft Surface devices for field representatives. This experience contributed to his expertise in large-scale IT deployments and support.
Educational Background in Computer Science
Ebad Hashmi studied at the National University of Computer and Emerging Sciences, where he earned a Bachelor's Degree in Computer Science from 2003 to 2008. He also attended Albertus Magnus College, achieving a BS in Computer Information Systems with a focus on Cybersecurity during the same period. This educational background provides a strong foundation for his technical skills and knowledge in the IT field.
Experience in Quality Assurance and Data Analysis
Ebad Hashmi has a diverse work history that includes a role as a Quality Assurance Analyst at Medtronic from 2016 to 2017, where he focused on ensuring product quality. He also worked as a Data Analyst at Infospan Technologies from 2009 to 2011, where he contributed to data management and analysis efforts. These roles enhanced his analytical skills and understanding of IT processes.
Project Leadership and IT Process Optimization
In his current position, Ebad Hashmi is leading a pilot project for MaaS360 as a replacement for AirWatch for mobile device management. He is also responsible for reviewing and optimizing all IT processes within the organization, showcasing his commitment to improving operational efficiency and effectiveness in technology management.