Joshua Matthews
About Joshua Matthews
Joshua Matthews is an IT Technical Lead currently employed at RetailNext in Richardson, TX, where he has worked since 2016. He previously held positions at BetterTrades and Support.com, accumulating over a decade of experience in technical support and management.
Work at RetailNext
Joshua Matthews has been employed at RetailNext since 2016. In his role as IT Technical Lead, he is responsible for overseeing technical operations and ensuring the smooth functioning of IT systems. His tenure at RetailNext has lasted for eight years, during which he has contributed to various projects and initiatives aimed at enhancing the company's technological capabilities. RetailNext is known for its focus on retail analytics and technology solutions.
Previous Experience at BetterTrades
Before joining RetailNext, Joshua Matthews worked at BetterTrades as a Technical Support Manager from 2006 to 2008. During his two years in this position, he provided support to customers and managed technical issues, contributing to the overall customer experience. His work was conducted in a work-from-home (WFH) environment, which allowed him to develop skills in remote technical support and customer service.
Experience at Support.com
Joshua Matthews served as Lead Supervisor at Support.com from 2008 to 2013. In this five-year role, he supervised a team and managed technical support operations. His responsibilities included training staff and ensuring high-quality service delivery to clients. This position also involved working in a work-from-home (WFH) setting, further enhancing his expertise in remote team management and technical support.
Education and Expertise
While specific educational details are not provided, Joshua Matthews has developed significant expertise in IT support and technical leadership through his various roles. His experience spans over a decade in technical support and management, equipping him with the skills necessary for his current position at RetailNext. His background in managing technical teams and providing customer support has contributed to his professional development in the IT sector.