Lungelwa Mbenya
About Lungelwa Mbenya
Lungelwa Mbenya is a Junior Technical Support Engineer with extensive experience in customer service and technical support roles. She has a background in engineering and has worked with various companies, managing vendor relationships and overseeing support requests.
Current Role at RetailNext
Lungelwa Mbenya holds the position of Junior Technical Support Engineer at RetailNext, where she has worked since 2016. In this role, she is responsible for generating and controlling quotes and sales orders related to support requests. She coordinates customer approval processes for onsite visits, ensuring that all necessary approvals are obtained. Additionally, she maintains best practices regarding processes and key issues encountered with vendors and onsite technicians. Mbenya also completes billing reports and reports on vendor performance to help reduce costs.
Previous Experience at RetailNext
Before her current role, Lungelwa Mbenya worked at RetailNext as a Deployment Quality Assurance Analyst for four months in 2016. In this capacity, she focused on ensuring the quality of deployments and contributed to the overall efficiency of the deployment process within the company.
Career at iiNet
Lungelwa Mbenya worked at iiNet as a Customer Service Representative from 2012 to 2016. During her four years in this role, she provided support and assistance to customers, addressing their inquiries and resolving issues related to services offered by the company.
Experience at Vodacom
Prior to her roles at RetailNext and iiNet, Lungelwa Mbenya was employed at Vodacom as a Campaign worker from 2010 to 2012. Her responsibilities during this two-year period involved contributing to various campaigns within the organization.
Education Background
Lungelwa Mbenya completed her secondary education at Buren High School, where she studied from 2001 to 2005 and achieved her Senior Certificate. She furthered her education at Headstart College, where she obtained an Engineer's degree in 2006.