Lyle Jason Daniels
About Lyle Jason Daniels
Lyle Jason Daniels is a Technical Support Engineer with extensive experience in customer support and account management. He has worked for various companies, including RetailNext and Amazon Web Services, and holds a diploma in Electrical and Electronics Engineering.
Work at RetailNext
Lyle Jason Daniels has been employed at RetailNext-BVI UK Limited since 2019, currently serving as a Technical Support Engineer. In this role, he specializes as a product expert, collaborating with IT organizations to strategically plan for maintenance and optimal performance. He previously held the position of Senior Technical Support Engineer from 2021 to 2023, where he managed over 35 enterprise clients, including notable brands such as Nike and Macy's. His responsibilities included running GUI/Admin/Front Line user demos for enterprise customers and serving as the main contact for inbound queries and escalations for post-installation customers.
Education and Expertise
Lyle studied Electrical and Electronics Engineering at Oval North High, where he achieved a Diploma from 2004 to 2009. His educational background provides a strong foundation for his technical roles in the industry. Lyle has developed expertise in technical support, customer service, and account management, which he applies in his current and previous positions.
Background
Before joining RetailNext, Lyle worked at iiNet as an Escalation Specialist from 2012 to 2015 in Cape Town, South Africa. He also served as a Sales Representative, Printer and Photographic Developer, and Graphic Designer at Audiolens from 2009 to 2012. His diverse background in technical support and customer service has equipped him with the skills necessary to manage client relationships effectively.
Achievements
Lyle has received executive recognition for his excellent client relations, which contributed to new business with existing clientele. His role at RetailNext involved coordinating and hosting recurring customer support meetings and working with the Account Receivables team to assist with overdue customer payments and license renewals. He has also provided support metrics and audit reports at Amazon Web Services to maintain quality within business support and products.