Phillip Viljoen
About Phillip Viljoen
Phillip Viljoen is a Level 1 Technical Support Engineer at RetailNext in Cape Town, South Africa, with a background in Computer and Information Sciences. He has experience in technical support roles and possesses skills in Sales Management, VoIP, and ITIL.
Work at RetailNext
Phillip Viljoen has been employed at RetailNext as a Level 1 Technical Support Engineer since 2021. He operates from Cape Town, Western Cape, South Africa. In this role, he is responsible for providing technical support and assistance to clients, ensuring that their needs are met efficiently. His experience in this position spans three years, during which he has developed a strong understanding of the company's products and services.
Education and Expertise
Phillip Viljoen studied Computer and Information Sciences and Support Services at Boston City Campus, where he achieved a Comptia A+ certification. His educational background equips him with foundational knowledge in IT and technical support. Additionally, he completed his secondary education at Hoërskool Langenhoven, which contributed to his overall academic development.
Background
Before joining RetailNext, Phillip Viljoen worked as a Product Support Specialist at Prophet SA, UK & US for eight months in 2019 and 2020. He also gained experience at Essential IT Solutions, where he served in a support role for two months in 2017. These positions provided him with valuable insights into customer support and technical troubleshooting.
Skills and Technical Proficiencies
Phillip Viljoen possesses skills in Sales Management, combining technical knowledge with business acumen. He has expertise in Voice over IP (VoIP) technology and ITIL, which are essential for managing technical support operations effectively. His strong background in Service Delivery and Managed Services further enhances his ability to provide comprehensive technical support to clients.