Airidas Gudonis
About Airidas Gudonis
Airidas Gudonis is an Operations Payments Specialist at Revel Systems, where he has worked since 2020. He holds a Bachelor's degree in Avionics Maintenance Technology and has extensive experience in technical support roles across various companies.
Current Role as Operations Payments Specialist
Airidas Gudonis currently holds the position of Operations Payments Specialist at Revel Systems, a role he has occupied since 2020. In this capacity, he manages payment processing data using Salesforce, ensuring efficient data handling and customer management. His responsibilities include assisting international customers throughout the payments journey, which encompasses setting up initial gateways and processors. He collaborates closely with Sales, Support, and Operations teams to facilitate a successful and timely onboarding process for merchants.
Previous Experience at Revel Systems
Prior to his current role, Airidas Gudonis worked at Revel Systems in various technical support capacities. He served as a Technical Support Specialist from 2017 to 2018 for six months, followed by a position as Tier 2 and Payments Technical Support Specialist from 2018 to 2020 for two years. During his tenure, he contributed to resolving customer inquiries and enhancing the overall support experience for users in Lithuania.
Education and Academic Background
Airidas Gudonis has pursued higher education in Avionics Maintenance Technology/Technician. He studied at Brno University of Technology for one year from 2015 to 2016, where he achieved a Bachelor's degree. Additionally, he has been studying at Vilnius Gediminas Technical University since 2012, also focusing on Avionics Maintenance Technology/Technician, and is working towards another Bachelor's degree.
Experience at DXC Technology and Western Union
Before joining Revel Systems, Airidas Gudonis gained experience as a Technical Support Specialist at DXC Technology from 2016 to 2017 for eleven months. He also worked as a Service Specialist at Western Union Business Solutions for six months in 2016. These roles provided him with foundational skills in technical support and customer service.