Kimberly Amezcua
About Kimberly Amezcua
Kimberly Amezcua is an Operations Manager for Client Success at Revel Systems, where she has worked since 2016. She has a background in business administration and marketing, with experience in developing onboarding processes and optimizing project management workflows.
Current Role at Revel Systems
Kimberly Amezcua serves as the Operations Manager for Client Success at Revel Systems, a position she has held since 2016. Based in Atlanta, Georgia, she has contributed to the company's growth and client satisfaction for over eight years. In her role, she has developed a comprehensive two-week education plan for onboarding new hires, which has enhanced the training process for new employees. Additionally, she acts as the Client Success Manager (CSM) Director in the absence of the current director, demonstrating her leadership and decision-making capabilities.
Previous Experience
Prior to her current role, Kimberly worked in various capacities that contributed to her expertise in operations and client success. She was an Executive Administrative Assistant at Office Team for two months in 2012 and held multiple positions at Revel Systems, including Social Media Manager and Executive Assistant to the CEO. Additionally, she worked at Tom Ferry International as a Customer Service Administrator and Agent Gala Director for four years. Her diverse experience has equipped her with a broad skill set in administration and client relations.
Education and Expertise
Kimberly Amezcua earned her Bachelor of Science degree in Business Administration with a focus on Marketing from California State University, Long Beach, completing her studies from 2001 to 2006. This educational background has provided her with a solid foundation in business principles and marketing strategies, which she applies in her current role at Revel Systems. Her expertise includes project management, client success strategies, and operational efficiency.
Process Improvements and Initiatives
Throughout her career, Kimberly has implemented several initiatives aimed at improving operational efficiency and client success. She developed a standardized welcome email and attachments system to streamline the onboarding process. Additionally, she designed a workflow Gantt chart to optimize project management and improve team efficiency. Her efforts also include enabling accurate cost assessment for new services through an efficient time-tracking system collected via a web form. Furthermore, she created a living CSM Resource Center to support continuous learning and resource accessibility for client success managers.