Kritsana Phannut
About Kritsana Phannut
Kritsana Phannut is an experienced Account Manager at Revel Systems in Bangkok, Thailand, specializing in customer support and project management. He has a background in software engineering and technical leadership, with previous roles at Accellence and Atos Origin.
Work at Revel Systems
Kritsana Phannut has been serving as an Account Manager at Revel Systems since 2015. In this role, he is responsible for managing customer relationships in the Bangkok Metropolitan Area, Thailand. He provides training and support to customers and their franchisees, ensuring adherence to critical Service Level Agreements (SLAs). His work involves direct interaction with clients to address their needs and enhance their experience with the iPad Point of Sale (POS) systems.
Previous Experience in Software Management
Prior to his current role, Kritsana worked at Accellence as a Software Team Manager from 2008 to 2011. He led a team in software development projects, overseeing project execution and team performance. Additionally, he held the position of Technical Lead at Atos Origin from 2005 to 2008, where he managed technical projects and coordinated with various stakeholders.
Technical Background and Engineering Education
Kritsana Phannut began his career as a Software Engineer at Danish Interpretation Systems A/S from 2003 to 2005. He holds a Master’s Degree in Information Systems from Kasetsart University, which he completed from 2005 to 2007. Earlier, he earned a Diploma in Electronic Engineering from Mahanakorn University of Technology, studying from 1996 to 1999. His educational background supports his technical expertise in software and systems management.
Project Management and Global Collaboration
Kritsana has extensive experience in managing projects with global teams across multiple time zones. He has collaborated with teams and clients in various countries, including the USA, Australia, Russia, the UK, and Singapore. His role often involves staging hardware and software for Point of Sale systems, ensuring that all components, such as iPads, printers, and payment terminals, are properly configured and ready for deployment.
Support Team Development and Cloud Applications
Kritsana established a support team in Thailand that utilizes cloud-based applications to enhance service delivery. He has implemented tools such as Zendesk, Nextiva, Bugzilla, and Google business services to streamline support processes. His efforts in setting up this team have improved customer service efficiency and responsiveness.