Adam Peterson
About Adam Peterson
Adam Peterson is a Business Analyst specializing in Customer Success at Revel Systems, where he has worked since 2020. He holds a Bachelor's degree in Business Administration from LCC International University and has a Full Stack Web Development Certification from freeCodeCamp.
Work at Revel
Adam Peterson has been employed at Revel Systems since 2020, initially serving as a Technical Support Specialist. In this role, he has focused on providing technical assistance and support to customers. In 2021, he transitioned to the position of Business Analyst - Customer Success, where he has spent the last three years. His responsibilities include producing and analyzing reports on quality assurance metrics, conducting training sessions for the Customer Success team, and collaborating with various teams to recommend process improvements. Adam's work contributes to enhancing customer satisfaction and operational efficiency.
Education and Expertise
Adam Peterson holds a Bachelor's degree in Business Administration from LCC International University in Lithuania. He also pursued further education at freeCodeCamp, where he studied Computer Software Engineering and earned a Full Stack Web Development Certification from 2016 to 2017. His educational background equips him with a solid foundation in both business and technical skills, enabling him to analyze data effectively and contribute to customer success initiatives.
Background
Before joining Revel Systems, Adam Peterson worked at Ocado for five years, from 2015 to 2020. During his tenure at Ocado, he held various positions, including Customer Service Advisor and IT Operations Service Desk Analyst for a brief period. He also served as an Ocado Engineering Administrator for one month. This diverse experience in customer service and IT operations has provided him with valuable insights into customer needs and operational processes.
Technical Proficiency
Adam Peterson is proficient in various tools essential for business analysis and customer success. His expertise includes software such as Excel, Salesforce, Verint, Meraki, Canopy, Jira, and Confluence. This technical proficiency enables him to manage adherence reports, shift scheduling, and holiday requests efficiently, contributing to the overall performance of the Customer Success team.
Achievements in Customer Success
In his role at Revel Systems, Adam Peterson has made significant contributions to the Customer Success team. He produces and analyzes reports on quality assurance metrics, which provide strategic insights for enhancements. Additionally, he conducts training sessions aimed at improving team performance. His collaborative approach in recommending process improvements has positively impacted customer satisfaction and operational efficiency.