Donovan Bethanie
About Donovan Bethanie
Donovan Bethanie is a Team Lead in Professional Services at Revel Systems, specializing in remote implementation projects. He has a diverse background in technology recruitment and consulting, with certifications in project management, cloud services, and IT service management.
Current Role at Revel Systems
Donovan Bethanie serves as the Team Lead for Professional Services at Revel Systems, focusing on Remote Implementation Projects. He has held this position since 2021, working remotely from Vilnius, Lithuania. In this role, he utilizes Canopy for Mobile Device Management and employs tools like Webex and Zoom to conduct remote training sessions with clients. His leadership position involves overseeing project implementations and ensuring successful client onboarding.
Previous Experience at Revel Systems
Prior to his current role, Donovan Bethanie worked at Revel Systems in various capacities. He served as an EMEA Solutions Consultant from 2019 to 2021, where he provided solutions to clients across Europe, the Middle East, and Africa. Additionally, he worked as a Client Technical Support Specialist (Tier 1) from 2018 to 2019, assisting clients with technical issues and ensuring a high level of customer satisfaction.
Professional Background in Recruitment
Before joining Revel Systems, Donovan Bethanie gained experience in recruitment. He worked as a Technology Recruiter at Networkers - Technology Recruitment from 2017 to 2018 in Cape Town, South Africa. He also held the position of Recruitment Consultant at Hudson from 2013 to 2015 in London, United Kingdom. His background in recruitment has provided him with valuable skills in client relations and understanding technology needs.
Educational Qualifications
Donovan Bethanie has a diverse educational background. He studied Computer Systems Networking and Telecommunications at Cisco, achieving Cisco Meraki certification in 2019. He also completed a Business Management diploma at Peninsula Academy in Cape Town from 2000 to 2001. In addition, he studied Project Management at the Berlin International Business Institute, earning a certificate. His education is complemented by various certifications in IT service management and cloud technologies.
Technical Skills and Certifications
Donovan Bethanie possesses a range of technical skills and certifications. He has acquired networking and cloud certifications, including AWS Cloud Practitioner and Cisco Meraki Network Operator. He has completed courses in scripting with Powershell and server management with Windows Server 2016. His working knowledge includes CRM systems such as Salesforce and MS Dynamics 365, as well as customer service software like Zendesk, Jira, and Confluence.