Gabrielius šukys
About Gabrielius šukys
Gabrielius Šukys is a Senior Technical Support Trainer at Revel Systems in Vilnius, Lithuania, where he has worked since 2021. He has a background in technical support and training, having previously held various roles at Revel Systems and studied Computer Software Engineering.
Current Role at Revel Systems
Gabrielius Šukys currently serves as a Senior Technical Support Trainer at Revel Systems in Vilnius, Lithuania. He has held this position since 2021, contributing to the development and delivery of training programs. His role involves strategic planning for training delivery and enhancing the quality of support services.
Previous Experience at Revel Systems
Prior to his current role, Gabrielius worked at Revel Systems in various capacities. He was a Technical Support Specialist from 2017 to 2018, followed by a position as a Technical Support Trainer from 2018 to 2020. In 2021, he briefly served as a Services Consultant. His experience at Revel Systems spans over three years, during which he played a key role in training and support operations.
Education and Qualifications
Gabrielius studied Computer Software Engineering at Vilniaus technologijų mokymo centras, where he achieved a qualification as a Java Developer from 2020 to 2021. He also attended Vilniaus universitetas, furthering his education in relevant fields. His academic background supports his technical expertise in software and training.
Training Program Development
In his role as a Senior Technical Support Trainer, Gabrielius developed training programs that incorporated Agile methodologies. This approach aimed to improve team collaboration and efficiency. He also focused on enhancing the quality of work for Call Center agents by collaborating with management and QA teams.
Collaboration with Product Teams
Gabrielius collaborated closely with the product team at Revel Systems to ensure that training materials were aligned with the latest product developments. This collaboration was essential for maintaining the relevance and effectiveness of training programs, ensuring that support staff were well-equipped to assist customers.