John Dudley
About John Dudley
John Dudley is an Enterprise Customer Success Manager at Revel Systems, where he has worked since 2024. He has a strong background in customer retention and account management, having previously held roles at Intechnic and Gulo Solutions.
Work at Revel
John Dudley serves as the Enterprise Customer Success Manager at Revel Systems, a position he has held since 2024. In this role, he focuses on enhancing customer retention, adoption, and health scores through strategic account management. He has successfully brought in over 50 new enterprise accounts across various market verticals, demonstrating his ability to drive growth and customer satisfaction. Dudley also guides a team of usability experts, coders, and UX designers to ensure a cohesive end-to-end user experience.
Previous Experience at Intechnic
Before joining Revel Systems, John Dudley worked as a Customer Success Manager at Intechnic from 2018 to 2024. During his six years in this role, he developed complex customer solutions by partnering with clients to understand their specific needs. His efforts contributed to improved customer satisfaction and loyalty, further establishing his expertise in customer success management.
Sales Management at Gulo Solutions
Prior to his tenure at Intechnic, John Dudley was employed as a Sales Manager at Gulo Solutions from 2014 to 2018. In this role, he was responsible for driving sales strategies and managing client relationships. His experience in sales management laid the groundwork for his later success in customer success roles.
Education and Expertise
John Dudley holds a Bachelor of Arts in History from the University of Richmond. He furthered his education by obtaining a Master's degree in Public Administration from DePaul University. His academic background provides him with a strong foundation in analytical thinking and problem-solving, which he applies in his professional roles.