Kimberly Amezcua
About Kimberly Amezcua
Kimberly Amezcua serves as the Operations Manager for Client Success at Revel Systems, where she has worked since 2016. She has a background in project management, onboarding processes, and client support, with previous roles in various administrative and managerial positions.
Work at Revel Systems
Kimberly Amezcua has served as Operations Manager, Client Success at Revel Systems since 2016. In this role, she has focused on optimizing project management and enhancing team efficiency. She designed a workflow Gantt chart that aids in project tracking and management. Additionally, she developed a comprehensive two-week education plan for onboarding new hires, which has improved the training process. Kimberly also implemented a standardized welcome email system to streamline the onboarding process, contributing to scalability within the organization.
Previous Roles at Revel Systems
Prior to her current position, Kimberly held multiple roles at Revel Systems. She worked as a Social Media Manager for four months in 2015, where she managed social media strategies. From 2014 to 2015, she served as Executive Assistant to the CEO and Administrator Manager, supporting executive operations. Her diverse experience within the company has provided her with a comprehensive understanding of its operational dynamics.
Career Background
Kimberly Amezcua has a diverse career history that includes roles in various organizations. She worked as Executive Assistant to the CEO and Office Manager at I2i Population Health from 2013 to 2014. Earlier, she was an Executive Administrative Assistant at Office Team for two months in 2012. Kimberly also spent four years at Tom Ferry International as a Customer Service Administrator and Agent Gala Director, where she contributed to customer service operations.
Education and Expertise
Kimberly earned her Bachelor of Science degree in Business Administration with a focus on Marketing from California State University, Long Beach, completing her studies from 2001 to 2006. Her educational background has equipped her with essential skills in business operations and marketing strategies, which she applies in her current role in client success management.
Leadership and Initiatives
In her current role, Kimberly acts as the Client Success Manager (CSM) Director in the absence of the current director, demonstrating her leadership capabilities. She has created a living CSM Resource Center to support continuous learning for client success managers. Additionally, she implemented a time-tracking system that enables accurate cost assessments for new services, showcasing her commitment to operational efficiency.