REVER
REVER, a fintech company based in Barcelona and San Francisco, offers innovative eCommerce returns solutions, enabling 2-click returns and 24-hour refunds, aiming to become the global leader in post-sale services.
Company Overview
REVER is a fintech company specializing in eCommerce post-sale services. With locations in Barcelona, Spain, and San Francisco, CA, USA, the company has a team of 18 dedicated professionals. REVER is part of Y-Combinator's S22 batch and operates across several regions, including Spain, the United States, Europe, America/Canada, and offers remote and partly remote work options.
Services Offered
REVER provides a smart returns management software for e-commerce businesses. The software streamlines operations, reduces costs, and maximizes revenue by offering features such as a 2-click returns process and refunds within 24 hours. The platform automates tracking, processing, and customer inquiries, significantly reducing the need for support tickets. It also offers advanced analytics and reporting capabilities, fraud detection, and prevention measures.
Key Features and Technology
REVER's use of cutting-edge AI technology allows for data-driven returns optimization. The platform integrates with popular e-commerce platforms like Shopify, WooCommerce, Magento, and PrestaShop. It provides real-time tracking for returns, seamless integration with logistics providers, and supports international returns. The technology aims to reduce carbon footprint by 40% due to efficient returns handling.
Customer Support and Trial Period
REVER offers dedicated customer support to guide e-commerce businesses through using their platform effectively. They provide personalized demos and a trial period for potential users to explore the features and benefits of their platform. This support includes assistance with integration, answering questions, and addressing any concerns.
Impact and Performance Metrics
REVER processes 99% of returns in less than 6 hours, with 47% of returns compensated by exchanges or store credit. The platform achieves a 75% reduction in customer support tickets related to returns and exchanges. These performance metrics highlight REVER’s efficiency in managing e-commerce returns, ultimately enhancing customer satisfaction and business profitability.