Alen Thomas
About Alen Thomas
Alen Thomas is a Data Centre Operator at The Reynolds and Reynolds Company in Birmingham, United Kingdom, where he has worked since 2017. He manages backups, troubleshoots IT issues, and ensures the Data Centre's organization and cleanliness.
Current Role at Reynolds and Reynolds
Alen Thomas has been employed as a Data Centre Operator at The Reynolds and Reynolds Company since 2017. In this role, he manages day-to-day backups for customers, which includes overseeing backup retention, storage, and data restores. He is responsible for troubleshooting and escalating IT-related issues originating from the Birmingham branch and other associated European sites. Alen also ensures the cleanliness and cable management within the Data Centre, facilitating customer showcases and enhancing workflow efficiency.
Previous Experience in Retail and Healthcare
Before joining Reynolds and Reynolds, Alen Thomas worked in various roles that contributed to his skill set. He was a Supermarket Assistant at Waitrose in Wolverhampton from 2013 to 2014 for 11 months. Additionally, he served as an Activities Coordinator at Bupa for one month in 2010, also in Wolverhampton. These positions provided him with foundational experience in customer service and operational support.
Educational Background in Computer Science
Alen Thomas studied Computer Science at Coventry University, where he earned a Bachelor’s Degree from 2014 to 2017. His education provided him with a solid foundation in IT principles and practices, which he applies in his current role at Reynolds and Reynolds. Prior to university, he completed his high school education at St. Edmund's Catholic Academy from 2007 to 2014.
Technical Skills and Responsibilities
In his current position, Alen Thomas demonstrates a range of technical skills. He deploys Desktop PCs, SP4 Tablets, and Laptops to address hardware and software faults, as well as for new hires and upgrades. He is involved in installing server hardware and network cabling, collaborating with the Network team to ensure systems are operational. His responsibilities also include attending Peer Review and Project meetings to discuss ongoing and upcoming IT projects.
Work Schedule and Flexibility
Alen Thomas works a rotatory pattern of day, evening, and night shifts at Reynolds and Reynolds. This schedule requires flexibility, as he is prepared to cover and adjust shifts as needed. His adaptability in managing various work hours is essential for maintaining the operational efficiency of the Data Centre.