Stephanie Knapke
About Stephanie Knapke
Stephanie Knapke is a Contact Center Supervisor with extensive experience in contract administration and employee training. She holds a Bachelor's degree in Operations Management and Supervision from Wright State University and has worked at The Reynolds and Reynolds Company for over a decade.
Work at Reynolds and Reynolds
Stephanie Knapke has been employed at The Reynolds and Reynolds Company since 2011. She initially worked as an Inprocessor for five months before transitioning to the role of Contract Center Administrator, where she served for seven years. In her current position as Contact Center Supervisor, which she has held since 2018, she oversees operations within the contact center, focusing on team performance and productivity.
Education and Expertise
Stephanie Knapke earned her Bachelor's degree in Operations Management and Supervision from Wright State University, where she studied from 2004 to 2009. Her educational background provides her with a solid foundation in management principles. She possesses expertise in employee training, which contributes to enhancing team performance and productivity within her current role.
Background
Before joining The Reynolds and Reynolds Company, Stephanie Knapke worked at Kohl's Department Stores as an MJM Sales Associate from 2008 to 2011 in Huber Heights, Ohio. This experience in retail helped her develop customer service skills and an understanding of team dynamics, which she later applied in her roles in the contact center.
Achievements
Stephanie Knapke has demonstrated skills in public speaking, which have contributed to effective communication within her organization. Her ability to train employees and enhance team performance reflects her commitment to fostering a productive work environment. These skills have been integral to her success in her supervisory role.