Suzanne Zelnis
About Suzanne Zelnis
Suzanne Zelnis serves as the Regional Manager for Customer Success Services at The Reynolds and Reynolds Company, where she has worked since 2018. She has a background in International Business and Information Technology Project Management, and has achieved significant results in customer retention and revenue generation.
Current Role as Regional Manager at Reynolds and Reynolds
Suzanne Zelnis serves as the Regional Manager for Customer Success Services at The Reynolds and Reynolds Company. She has held this position since 2018, operating in the Washington DC-Baltimore Area. In her role, she is responsible for managing a team of 5-8 associates, focusing on enhancing their communication skills, problem-solving abilities, and project management techniques. Under her leadership, the team has achieved significant milestones, including a 100% customer retention rate and generating over $90,000 in recurring monthly revenue.
Previous Experience at Reynolds and Reynolds
Before her current role, Suzanne Zelnis worked as a Solutions Specialist at The Reynolds and Reynolds Company from 2015 to 2018. During her three years in this position, she contributed to various client projects, leading to substantial gross profit gains. Her experience in this role laid the foundation for her current responsibilities in customer success services.
Experience at Clark Associates - The Restaurant Store
Suzanne Zelnis was employed at Clark Associates - The Restaurant Store as an Inventory Manager for eight months in 2014-2015. This role was based in the Greater Philadelphia Area and provided her with valuable experience in inventory management within the restaurant supply industry.
Education and Academic Background
Suzanne Zelnis completed her Bachelor of Science in Business Administration at Saint Joseph's University, where she studied International Business and Philosophy from 2010 to 2014. She is currently pursuing a Master of Science in Information Technology Project Management at the University of Maryland Global Campus, with an expected completion date in 2025. This educational background supports her professional roles in management and project execution.
Achievements in Customer Success and Project Management
In 2022, Suzanne Zelnis achieved $2 million in gross profit gains from various client projects. She authored a training manual that established standards of operations within her company. Additionally, she developed a uniform process to monitor scheduling efforts for 60 associates, enhancing efficiency for both onsite and virtual clients.